Refund, Cancellation, and Delivery Note Policy

Thank you for choosing our products/services. We strive to provide the best customer experience possible. Below is our refund, cancellation, and delivery note policy to ensure transparency and clarity regarding these processes:

  • General Refunds:
    We offer refunds for products/services within 48 hours of purchase, subject to certain conditions. To initiate a refund, please provide proof of purchase, such as a receipt or order number. Refunds will be processed using the original payment method unless otherwise stated.
    Shipping/delivery charges are non-refundable, unless the return is due to our error.
  • Product-Specific Refunds:
    Some products/services may have specific refund policies based on their nature. Please
    refer to the product/service description or contact our customer support for more information.
  • Refund Processing:
    Refunds will be processed within 2 business days after receiving the returned item or
    confirming eligibility. In case of refunds for physical products, the items must be returned in their original condition, unless there was a defect upon receipt.
  • Refunds for digital products/services may require the deactivation or removal of access
    to the product/service.

Support

Products

Contact

  • L/7250/M Kavindele Makeni, Lusaka.
  • +260 97 7702150
  • info@makayanefarms.com
  • 08:00 AM - 18:00 PM